How a Fiber Operator Platform Works
See how one platform carries fiber operators from planning and build through sales, install, activation, and operations, with no system hand...
-
01
Stage 1: Plan
Know exactly what you can sell before you sell it
Overselling into a footprint that isn't built yet is one of the most expensive mistakes an operator can make. On AEX, the coverage map and the sales system are the same system.
- A GeoJSON-based GIS layer covers everything from fiber routes to data centers and PoPs
- Every address is classified as built or prebuild, and the sales channel qualifies against it in real time
- When an area goes live, geo-targeted campaigns fire and pre-orders convert to orders automatically
-
02
Stage 2: Build
One team sources the equipment, deploys it, and then monitors it
Sourcing hardware from one vendor and commissioning it through another creates delays whenever coordination slips. AEX handles both.
- An authorized Nokia reseller and multi-vendor supplier of OLTs, ONTs, Wi-Fi 6E gateways, street cabinets, BNGs, and CG-NAT, delivered to the commissioning schedule
- Our engineering teams take it from site survey through configuration and commissioning to handover
- Your PoP backhauls onto our own 100Gbps backbone and reaches a national Internet Exchange on day one, rather than waiting on a build
-
03
Stage 3: Sell
From qualified address to captured payment, in one flow
Orders arrive online, at the door, and over the phone, and all three land in the same place with payment already taken.
- Configure packages, bundles, and regional pricing without engineering effort
- Door-to-door teams get their own app with the coverage map, their pipeline, and their commissions
- Subscribers get a white-label web and mobile app that is both your shopfront and their account
See order capture and the subscriber app →
-
04
Stage 4: Install
The technician is the operator, as far as the subscriber is concerned
A closed order automatically schedules the work, and the subscriber never has to call to change it.
- Smart scheduling accounts for route, technician location, and skill set
- Subscribers can pick their own slot, change their address, or upgrade their package at the point of booking
- Native iOS and Android technician apps, built on an offline sync-and-merge engine, keep jobs moving in basements and on rural routes
- No-code workflows send photos, signatures, GPS, and time-stamped asset condition back to the office in real time, not at the end of the week
-
05
Stage 5: Activate
The job closes, the service provisions, and the invoice goes out
This is where most operators lose days, and some lose months. On AEX, closing the job triggers zero-touch provisioning.
- Devices are detected, configured, activated, and, if needed, rolled back at layers 2 and 3 across ten OEM ecosystems and any TR-069 device through our ACS
- Connectivity is verified before the technician can close the job
- Activation triggers the first invoice the same day, across recurring, prepaid, postpaid, and wholesale models in a single billing engine
See provisioning and billing →
-
06
Stage 6: Run
Faults that get fixed before the phone rings
Monitoring is not a dashboard somebody checks. Layer 2 and 3 metrics feed straight into ticketing and field dispatch, so a network event becomes a job, not an alert.
- A 24/7/365 NOC, with Nokia-certified engineers and direct OEM escalation, watches OLTs, switches, BNGs, rectifiers, batteries, and backhaul
- When an issue is detected, Agent AEX, our AI diagnostic agent, runs the full diagnostic sequence automatically, with engineers approving any fix
- In-home Wi-Fi, including eero, is monitored from the same NOC, so problems are caught early, supporting higher subscriber satisfaction and retention
- White-label helpdesk agents answer under your brand, with full account, service, network, and billing context in front of them
Launching a network
Get to your first invoice without assembling a stack first
You're building a network and standing up an operation at the same time, with a small team and no IT function. AEX gives you both, from one company, with nothing in the middle to integrate.
- Equipment sourced and commissioned, PoPs deployed, and backhaul onto a national 100Gbps backbone with an Internet Exchange on day one
- Addresses qualified against live coverage, orders captured online and at the door, and billing that starts automatically on activation
- A 24/7/365 NOC and a white-label helpdesk running before you've hired an engineer
250,000+
homes passed by Ripple Fiber, which started on AEX as a 13-person team and grew to a 10-state operator
Scaling a network
Close the seams growth exposes, without a rip-and-replace
The stack that worked at a thousand subscribers starts costing real money at ten thousand. AEX is modular and API-open, so you adopt the parts that hurt and keep the tools your team likes.
- A closed job triggers zero-touch provisioning and same-day billing, with customers reporting 60%+ faster time to invoice
- Smart scheduling, customer self-scheduling, and an offline-first technician app deliver 3 to 5 installs per technician per day
- One customer view across account, service, network, device, and billing cuts the system-switching that slows support
1–2 → 20
installs a day, "without a single back-office headcount hire," as one AEX operator put it
Integrating an acquisition
Onboard their hardware and data, not a replatform project
Every acquisition arrives with a different OLT vendor, CPE fleet, billing model, and data nobody has normalized. AEX is multi-vendor at its foundations, so the acquired network runs on consistent workflows without standardizing hardware first.
- Provision across mixed hardware in real time at layers 2 and 3, with automatic rollback
- Bring acquired subscribers onto one billing engine covering recurring, prepaid, postpaid, and wholesale
- Run one set of workflows across both estates and keep procurement leverage, never locked to one OEM
10
OEM ecosystems supported, including Nokia, Calix, ZTE, Zhone, Huawei, Ubiquiti, and eero, plus any TR-069 device through the AEX ACS
BEAD-funded builds
You won the award. Now you need an operation.
Most grantees have the funding, the footprint, and the community relationships, but not a BNG, IP transit, a 24-hour NOC, or a subscriber helpdesk. AEX provides that operational layer, available now.
- Internet Exchange services, including BNG, IP addressing, IP breakout, and CGNAT, as a managed service
- Middle-mile backhaul from your PoPs to our backbone, and a 24/7/365 NOC with Tier-2/3 engineering and direct OEM escalation
- A white-label subscriber helpdesk, plus equipment procured, staged, deployed, and commissioned
14
states where AEX already operates, with 300+ PoP locations managed for operators running live networks
Teaming with
The partners behind the networks we run
AEX works with leading hardware and infrastructure partners and brings them into the same platform, NOC, and support path as the rest of your network, so adding a partner never means adding another vendor to manage.
Whole-home Wi-Fi
eero, an Amazon company, is built natively into AEX. Devices are staged with your deployment, provisioned zero-touch through AEX Software, and monitored from your existing NOC, so subscribers get premium in-home Wi-Fi without a separate vendor or support line.
.svg){kind=small}
Fiber and network materials
WBE Technologies supplies fiber optic cables and connectors, cabinets and racking, and FTTH, FTTx, and outside plant materials, backed by more than 30 years of telecom experience. With WBE and AEX, operators can line up the materials and the operating platform for a build with partners that already work together.
Network infrastructure
AEX is an authorized Nokia reseller. We source, stage, install, and support Nokia infrastructure, from IP routing to OLTs and ONTs across GPON, XGS-PON, and 25G-PON, with Nokia-certified engineers and direct escalation into Nokia's technical teams.
Plan it. Build it. Run it.
Start with what you need. Add the rest as you grow.
AEX Software, AEX Field Service, and AEX Network Services each work on their own and connect to the tools you already use through open APIs. Start where the pain is loudest, then add the others on your own timeline, with no replatform and no bundled requirement.
AEX Software
The OSS/BSS platform that runs the business: coverage, service qualification, order capture, provisioning, billing, and a full customer view.
Start here whenOrders, provisioning, and billing live in separate systems, and someone is re-keying data between them.
AEX Field Service
The field execution platform: smart scheduling and dispatch, customer self-scheduling, offline-first mobile apps, and enterprise asset management.
Start here whenInstalls are the bottleneck. Field Service can deploy in as little as 30 days.
AEX Network Services
A national backbone, a 24/7/365 NOC, a white-label subscriber helpdesk, and equipment procured, staged, and commissioned by the team that monitors it.
Start here whenYou need a network live fast, or a NOC and helpdesk without hiring for them.
Use one, or use all three. Not sure where to start? We'll map it to your operation.
CASE STUDY 01
Ripple Fiber
Ripple Fiber went from a 13-person startup to a 10-state operator passing more than 250,000 homes
CASE STUDY 02
HyperFiber
HyperFiber scaled from one to two installs a day to twenty, without hiring a single back-office headcount.
.jpg?width=2000&name=shutterstock_2138339887%20(1).jpg)
CASE STUDY 03
Segra
Segra scaled operations 300% over seven years, moving from week-to-week scheduling to planning months ahead.
