How a Fiber Operator Platform Works
See how one platform carries fiber operators from planning and build through sales, install, activation, and operations, with no system hand...
AEX covers the entire life of a fiber network. The infrastructure it runs on, the software that runs the business, and the field execution that connects subscribers. One company. No seams in between.
300+
active PoPs, 14 states
3-5
installs per tech, per day
60%
faster time to invoice
10
OEM ecosystems
PLAN IT. BUILD IT. RUN IT.
Most operators stitch together separate vendors for planning, equipment, field work, provisioning, billing and support, then pay an integration tax forever to keep them talking. AEX covers all six stages itself, so every completed step triggers the next.
The OSS/BSS platform that runs the business: coverage, service qualification, order capture, provisioning, billing and a full customer view. Priced per active subscriber.
The field execution platform: smart scheduling and dispatch, customer self-scheduling, offline-first mobile apps, and enterprise asset management.
Includes a national backbone, a 24/7/365 NOC, a white-label subscriber helpdesk, and equipment procured, staged, and commissioned by the team that monitors it.
END-TO-END CONTINUITY
Most operators stitch together separate vendors for planning, equipment, field work, provisioning, billing and support, then pay an integration tax forever to keep them talking. AEX covers all six stages itself, so every completed step triggers the next.
With AEX. You'll start with a complete operation - not a stack to assemble.
With AEX. You'll fix the seams slowing you down, not rebuild
With AEX. You'll onboard their hardware and data, not replatform them.
With AEX. You'll turn the award into a running operation, not start from zero.
“It's a neat sort of loop. AEX Software manages the product catalog, AEX Field Service handles activation, and it connects back to set up provisioning and billing.”
Ripple Fiber went from a 13-person startup to a 10-state operator passing more than 250,000 homes
See how one platform carries fiber operators from planning and build through sales, install, activation, and operations, with no system hand...
Learn more →Learn how OSS and BSS work together to run a fiber network, from orders and provisioning to billing and customer care.
Read the blog →A step-by-step guide covering planning, build, field service, and the systems you need before your first subscriber goes live.
Read the blog →AEX runs the systems fiber operators use to plan, build, sell, install, activate and run their networks. That covers the OSS/BSS platform, the field service platform, and the network infrastructure and managed services underneath them. Together they take an operator from a serviceable address to a billed, supported subscriber, with no handoffs between vendors.
AEX Software is the OSS/BSS platform and the system of record from coverage to cash, covering coverage mapping, orders, provisioning and billing. AEX Field Service handles scheduling, dispatch and the technician mobile app. AEX Network Services is the infrastructure and operations layer: a national backbone across 14 states, a 24/7/365 NOC, a white-label helpdesk and equipment procurement.
Yes. AEX provisions and monitors ten OEM ecosystems natively, including Nokia, Calix, Huawei, ZTE and Zhone, plus any TR-069 device through the AEX ACS. You don’t need to standardize your hardware to run on one platform.
You can start with one part. AEX Software, AEX Field Service and each Network Services offering, such as the NOC, helpdesk, carrier services and equipment procurement, can be bought on its own. Most operators start where the pain is worst and add more as they grow.
Yes. Grantees can use AEX now for the operational backbone they need to run a network: internet exchange, backhaul, a 24/7/365 NOC, a white-label helpdesk and equipment procurement. AEX Software and AEX Field Service add subscriber management, billing and field operations as the network grows.
Yes, under new names. AEX acquired Field Squared in 2025, and it’s now AEX Field Service. The platform once called AEX One is now AEX Software.