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The Challenge: Efficiently Managing Broadband Deployment

Broadband internet providers encounter numerous challenges in deploying and managing their services across different stages of network readiness. From gauging subscriber interest in planned areas to handling pre-orders in regions under construction, and servicing live areas, the entire process demands precise and efficient management to turn potential interest into revenue. Tracking every serviceable property, managing installations, and ensuring customer satisfaction involve complexities that can overwhelm traditional management systems, resulting in inefficiencies and lost opportunities.

The Solution: AEX SaaS Comprehensive OSS/BSS System

To tackle these challenges, AEX SaaS provides a comprehensive Operational Support System (OSS) and Business Support System (BSS) tailored to support broadband providers from capturing subscriber interest to generating revenue. This integrated solution streamlines the management of network deployments and subscriber interactions through several key features:

Demand Capture at Every Network Stage:

• In Planning: Allows potential subscribers to show interest in services not yet deployed.
• In Build: Manages pre-orders from interested subscribers in areas under construction.
• Live Areas: Facilitates straightforward ordering and provisioning processes for regions with active services

Comprehensive Mapping and Premise Management:

Every serviceable property is mapped within the system, enabling providers to attach leads and sales directly to these properties, ensuring no missed opportunities

AEX Operator Portal – The Central Hub: This portal acts as the main engine where broadband providers can:

• Manage subscriber accounts and profiles.
• Oversee ONT (Optical Network Terminal) monitoring.
• End to end workflow management
• Update service statuses and manage infrastructure projectsExtensive reporting via AEX Automated Insights

Integrated Apps for Field Staff and Installers:

Field service apps integrated into the AEX Ops Portal support installers with the tools they

• Access to customer details, work order information, and installation schedules.
• Features for reporting, integrated calling, and navigation to installation sites.

1. Targeted Digital Marketing: Create and manage digital marketing campaigns with unique tracking capabilities directly from the portal, supporting highly targeted and effective advertising strategies.
2. Comprehensive Product, Billing, and Support Management: Easily manage products, handle billing complexities, and provide customer support through a unified system.

Benefits for Broadband Providers:

Using AEX SaaS, broadband providers can streamline their operations significantly. The solution offers:

• Enhanced efficiency managing the full lifecycle of subscriber interaction.
• Improved accuracy in demand forecasting and network planning.
• Effective management and marketing tools increase conversion rates from interest to actual revenue.
• Upgraded resource allocation for field services and installation management.

Enhancing Broadband Deployment with AEX SaaS

In the competitive broadband market, efficiently managing subscriber interest and network deployment from end to end can set a provider apart. AEX SaaS is a robust platform that simplifies these tasks and enhances the ability to monitor, manage, and grow a broadband network effectively. By adopting AEX SaaS, providers can ensure that their journey from subscriber interest to revenue is seamless and efficient, securing their market position and improving service delivery. AEX manages highly complex processes and workflows intelligently - manage your network and run your operations seamlessly.

Contact AEX today to find out more about our broadband fiber solutions.