/MANAGED SERVICES
Network Managed Services
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At AEX Managed Services, we specialize in the design, deployment and management of optical backbone and access network infrastructure.
Currently, AEX Managed Services oversees more than 500 Points of Presence (PoPs) that connect over 500,000 active FTTH customers.
We possess the skills, experience and capacity to provide the following services:
Network Design
Equipment Design and Bills of Material (vendor-agnostic)
Equipment Installation, Configuration, and Commissioning
Network Management System deployment
24/7/365 Network Monitoring (refer to NOC Services below)
Tier-2 and Tier-3 Technical Support
We offer these services with trained and certified engineers, employing proven processes and integrated systems that we know work effectively with these networks.
Network Operations Center (NOC)
Our Network Operations Center (NOC) stands as the epitome of a 24/7/365 command center, offering an all-encompassing view of our clients' infrastructure through a single, seamless pane of glass.
As the central hub for supervision, monitoring and maintenance, our NOC ensures uninterrupted operations and fosters optimal performance of your network. Our vigilant eyes are fixated on the critical components of your network, including OLTs, Switches, Rectifiers, Batteries and Backhaul Connectivity, as well as any other equipment that plays a pivotal role in the provision of your esteemed services. Embracing a proactive approach to troubleshooting and performance monitoring, we skilfully detect potential issues before they escalate into full-blown incidents, effectively minimizing downtime and unwelcome outages.
Rest assured, our proficient team of experts meticulously evaluates your infrastructure's performance, diligently pinpointing areas that warrant improvement.
By reducing unplanned downtime and bolstering agility, we seamlessly simplify network management and deliver elevated levels of network availability while maintaining cost-effectiveness. In the face of incidents, outages, or service-related concerns, our unwavering NOC is committed to ensuring uninterrupted 24/7/365 uptime for our clients.
Should the need arise, our troubleshooting expertise extends beyond the NOC walls, as we liaise with field technicians and third-party service providers, all while our seasoned support engineers steer the resolution process to success.
Our dedication to comprehensive communication and unwavering support remains steadfast throughout the entire journey. Once a challenge is conquered, we delve into the root cause, conducting in-depth analyses and furnish you with essential reports.
Moreover, as part of our perpetual commitment to improvement, we investigate how future occurrences of the issue can be prevented, seamlessly incorporating it into our continuous improvement program.
At AEX Managed Services, we pride ourselves on being the architects of uninterrupted success for your network and we strive to redefine excellence every step of the way.
With our NOC at your service, you can confidently embrace seamless operations, optimized performance and a brighter, more prosperous digital future.
Installation and Commissioning
At AEX Managed Services, we deeply comprehend the pivotal and indispensable role a technical partner plays in ensuring the flawless functioning of your intricate network infrastructure.
Having achieved the remarkable feat of deploying over 500 POPs with resounding success and connecting more than 500,000 active subscribers to the networks we manage, we have garnered an immense reservoir of expertise in designing, deploying and managing state-of-the-art optical access networks and their associated components.
Our operations are guided by rigorously tested and proven standard operating procedures and templated configurations, which have consistently yielded exceptional results.
Moreover, if your network demands tailored and personalized services or configurations, we stand ready to collaborate with you, leveraging our expertise to craft solutions that cater precisely to your unique requirements.
Technical Support
At AEX Managed Services, we take great pride in our substantial investments towards the training, development and certification of our highly skilled engineers, who form the backbone of unwavering support for our esteemed customers and their networks.
With their extensive experience in handling diverse customer networks, deployed in various intricate configurations and sourced from esteemed OEMs such as Nokia, Calix and more, our engineers stand well-equipped to tackle any challenge that comes their way.
Operating at the Tier-2 level, our engineers possess the expertise to provide exemplary support and if the need arises, they can seamlessly interface with the technical support teams of the respective OEMs, ensuring swift and effective issue resolution.
Furthermore, as a testament to our commitment to comprehensive support, we proudly offer optional hardware spares support, assuring you of an uninterrupted and seamless network experience.
At AEX Managed Services, we stand ready to empower your network with the support of our exceptional engineers, leaving no stone unturned in delivering unparalleled excellence and reliability.
With us at your side, you can be assured of a network fortified by proficiency, expertise and an unwavering commitment to your success.