Service Desk

AEX Managed Services provides more than just network support. We also offer Technical Helpdesk Services to directly support your FTTH customers.

With a single point of contact for all your customers' network queries, our designated service help desk delivers consistent, best-practice support, adding value to your business and assisting your customers. Our skilled helpdesk agents promptly address your customer's needs and technical issues. Additionally, our helpdesk service handles sales leads, billing and other queries as needed.

Using a sophisticated ticketing system, we accurately and promptly manage and track faults and service requests. Our technical experts ensure your network remains secure, up-to-date, and optimized, covering day-to-day operations and long-term strategies. With a tiered support structure, we provide efficient escalation to grant appropriate access to our trained professionals.