WHY AEX
 

We did not enter this market as a software vendor. 

AEX was founded in 2000 to build and manage broadband networks. The platform exists because we needed it to run our own fiber rollout and could not buy it. 

THE STORY

Built out of need.

When fiber adoption accelerated in the early 2010s, our team rolled out fiber-to-the-home at scale across South Africa. There was no vendor-agnostic OSS/BSS that supported the full value chain for both open and closed access operators, so we built one. It became the backbone for fiber operators and ISPs in that market, and it is still running there today. In 2025, we acquired Field Squared, the field service platform our US customers were already running alongside AEX, and integrated it natively as our field execution layer. Today, AEX is headquartered in Charlotte, North Carolina, with a US team serving American operators, and we are a member of the Fiber Broadband Association. 

Five reasons operators choose AEX.

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REASON 1

Know exactly what you can sell, before you sell it

The software was shaped by operational necessity, not a feature checklist. Every design decision in it was made by someone who had to live with the consequences at 2am.

REASON 2

One company across the whole life of a network. 

Competitors sell OSS/BSS, or FSM, or network management, or transit. AEX is where all of them are one system. Owning planning, build, order, dispatch, installation, activation, billing, and assurance in one loop is what produces the outcomes; nobody gets there by integrating four vendors.

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REASON 3

Vendor independence with real depth.

Ten OEM ecosystems across nearly every model those vendors ship, plus open-ended TR-069 coverage through our ACS. Operators keep procurement leverage; acquirers keep the hardware they inherit.

REASON 4

Domain data as the AI advantage.

AI capability is a commodity now. Operational grounding is not. Our agents are built on live network data, diagnostic tooling and years of resolution history across approximately 280,000 managed devices, which is not something a generic AI vendor or an internal IT team can assemble.

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REASON 5

A commercial model aligned with growth.

Per-active-subscriber, pay-as-you-grow, modular adoption, hosted or self-hosted, with no requirement to replace what you already have. Our revenue grows when your subscriber base does, and not before.

"Every design decision in it was made by someone who had to live with the consequences at 2 am."

WHY AEX WAS BUILT THE WAY IT WAS

See the platform an operator built for itself.

Recent Resources

FAQs

Is AEX a software vendor?

Not originally. AEX was founded in 2000 to build and manage broadband networks. The software exists because the team needed it to run their own fiber rollout and couldn't buy anything that did the job, so every design decision was shaped by people who had to live with the consequences at 2am.

Why does AEX cover the whole life of a network instead of just one piece?

Because that's where the results come from. Competitors typically sell OSS/BSS, or field service management, or network management, or transit, as separate products. AEX owns planning, build, order, dispatch, installation, activation, billing, and assurance in one loop, and it's that loop, not any single module, that produces things like faster time to invoice and fewer dropped handoffs between systems.

How did AEX get started?

AEX was built out of need. When fiber adoption accelerated in the early 2010s, AEX's team rolled out fiber-to-the-home at scale across South Africa and found no vendor-agnostic OSS/BSS that supported the full value chain for open and closed access operators, so they built one. It's still running as the backbone for fiber operators and ISPs there today.

Does AEX have field service experience, or is that new?

It's not new. In 2025, AEX acquired Field Squared, the field service platform its US customers were already running alongside AEX, and integrated it natively as AEX's field execution layer rather than bolting on a separate product.

Where is AEX based, and who does it serve?

AEX is headquartered in Charlotte, North Carolina, with a US team serving American operators, and it's a member of the Fiber Broadband Association.