Get the technician to the door, and the job done right the first time.
Scheduling, dispatch, mobile execution and asset management, built into the same platform that qualifies the address and sends the invoice. Formerly Field Squared.
Field operations are where subscribers actually meet an operator, and where most of them form their opinion. Scheduling on calendars caps technician throughput, and paper-based field data never makes it back into the systems that need it. AEX Field Service fixes both and then does what standalone FSM tools cannot: it automatically closes the loop back to provisioning and billing.
01
Scheduling and Dispatch
Smart scheduling across route optimisation, technician location and skill set. Work orders arrive automatically from a closed order rather than being re-entered.
02
Customer Self-Scheduling
Subscribers confirm, reschedule, change their service address or upgrade their package at the point of booking, with no login and no phone call. Automated reminders cut no-shows; the upgrade option turns a scheduling moment into revenue.
03
Mobile Execution
Native iOS and Android apps on a proprietary offline sync-and-merge engine: attribute-level merge, GPS and time-stamped changes, version-controlled asset data. Crews stay productive without connectivity.
04
Smart Forms and Workflows
Configurable, no-code workflows returning photos, signatures, GPS-stamped time and asset condition to the back office in real time.
05
Enterprise Asset Management
Hierarchical asset registries with preventive and prescriptive maintenance and Esri ArcGIS integration, supporting nodal, linear, and polygonal geometry with field redlining and approval workflows. [Esri Silver Partner status is recorded against Field Squared in the source material. Confirm it has transferred before publishing it as an AEX partnership.]
06
Analytics
Time, mileage, and job costing analytics, so throughput improvements are measurable rather than anecdotal.
What operators benefit from
Point 01
3 to 5 installs per technician per day, a 2-3x improvement in throughput.
Point 02
HyperFiber: "We have scaled from doing one to two installs a day to 20 without a single back-office headcount hire."
Point 03
Segra: "We've scaled our company up by 300% over seven years."
Better with the rest of AEX. On its own, AEX Field Service is a complete FSM platform, deployable in as little as 30 days, with an open REST API into your CRM, ERP, GIS, ticketing and payroll. Paired with AEX Software, a closed job triggers provisioning and same-day billing with no one touching anything in between.
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