Optimizing Fiber Operations with Skills-Based Technician Dispatch
How smart routing and skills-based scheduling can instantly improve technician throughput and reduce unnecessary truck rolls.
AEX FIELD SERVICE
Get the technician to the door, and the job done right the first time.
Field service and mobile workforce management for fiber operators: scheduling, dispatch, mobile execution and asset management, built into the same platform that qualifies the address and sends the invoice. Formerly Field Squared.
Six Capabilities. One Platform.
Field operations are where subscribers actually meet an operator, and where most of them form their opinion. Calendar-based scheduling caps how many installs a technician can do, and paper field data never makes it back to the systems that need it. AEX Field Service fixes both. Then it does what standalone FSM tools can’t: it closes the loop back to provisioning and billing automatically.
01
Scheduling and Dispatch
Smart scheduling based on route, technician location and skill set. Work orders arrive automatically from a closed order, so nobody re-enters them. Learn how skills-based dispatch works.
02
Customer Self-Scheduling
Subscribers confirm, reschedule, change their service address or upgrade their package when they book, with no login and no phone call. Automated reminders cut no-shows, and the upgrade option turns a scheduling moment into revenue.
03
Mobile Workforce Management
Native iOS and Android apps on a proprietary offline sync-and-merge engine: attribute-level merge, GPS and time-stamped changes, version-controlled asset data. Crews stay productive without connectivity, and dispatchers see every technician’s location, job status and progress in real time.
04
Smart Forms and Workflows
Configurable, no-code workflows returning photos, signatures, GPS-stamped time and asset condition to the back office in real time.
05
Enterprise Asset Management
Hierarchical asset registries with preventive and prescriptive maintenance, plus Esri ArcGIS integration that supports nodal, linear and polygonal geometry, field redlining and approval workflows. Track network assets and inventory from the field.
06
Analytics
Time, mileage, and job costing analytics, so throughput improvements are measurable rather than anecdotal.
What operators benefit from
Point 01
3 to 5 installs per technician per day, a 2-3x improvement in throughput.
Point 02
HyperFiber: "We have scaled from doing one to two installs a day to 20 without a single back-office headcount hire."
Point 03
Segra: "We've scaled our company up by 300% over seven years."
On its own, AEX Field Service is a complete FSM platform with an open REST API into your CRM, ERP, GIS, ticketing and payroll. Paired with AEX Software, a closed job triggers provisioning and same-day billing, with no one touching anything in between.
Resources
Asset and Inventory Management for Field Operations
Track network assets in real-time from the field with digital redlining and ArcGIS-integrated workflows.
Read the blog →Why Fiber Operators Need Field Service and OSS/BSS on the Same Platform
Connect your field workforce directly to provisioning and billing to eliminate manual data entry and revenue delays.
Read the blog →FAQs
What is mobile workforce management for fiber operators?
It’s the software fiber operators use to schedule, dispatch, track and support technicians in the field. AEX Field Service covers all of it in one platform: smart scheduling, customer self-scheduling, offline mobile apps, smart forms and asset management, connected directly to provisioning and billing.
Does the AEX Field Service app work offline?
Yes. The native iOS and Android apps run on AEX’s own offline sync engine, so technicians can keep working without a signal. Changes merge back automatically when they reconnect, with GPS and time stamps on every update.
Can AEX Field Service be used without AEX Software?
Yes. AEX Field Service is a complete FSM platform on its own, with an open REST API into your CRM, ERP, GIS, ticketing and payroll systems. Pairing it with AEX Software adds automatic provisioning and same-day billing when a job closes.
How does AEX Field Service improve technician throughput?
By removing the manual steps around each job. Work orders arrive from closed orders, routes and assignments match each technician’s location and skills, and paperwork is captured on the device. AEX customers average 3 to 5 installs per technician per day, a 2 to 3x improvement.
Is AEX Field Service the same as Field Squared?
Yes. AEX acquired Field Squared in 2025, and the platform is now AEX Field Service.