Building a network and running a network are two different jobs. We do both.
A national backbone, Internet Exchange access, a 24/7/365 NOC, a white-label subscriber helpdesk and the equipment to build with. So your team can focus on subscribers instead of vendors.
Five services. Buy one, or run the whole network with AEX.
A fiber network needs more than good equipment. It needs connectivity, monitoring, support, and hardware working as one system rather than five vendor relationships you have to referee. AEX runs network operations end to end, across 300+ PoP locations in 14 states, anchored in 10 carrier-neutral facilities including Equinix, Digital Realty, and CoreSite.
Backbone connectivity without the backbone build
Stop paying transit prices for traffic you could exchange locally, and stop waiting on middle-mile you do not need to build.
AEX operates a national, predominantly dark-fiber backbone lit with our own 100Gbps equipment, anchored at 10 carrier-neutral facilities: Equinix in Chicago, Newark and Seattle, Digital Realty in Atlanta, Charlotte and Phoenix, CoreSite in Denver and Los Angeles, 123Net in Detroit and TierPoint in Little Rock. These are the buildings where the interconnection actually happens, and where new capacity is hardest to get.
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Middle-mile backhaul Point-to-point and point-to-multipoint circuits across 14 states. Backhaul any PoP to the backbone on day one. |
Internet Exchange Direct IX access at all 10 nodes. Peer with content networks, CDNs, and cloud providers directly. |
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Dedicated Internet Access 1G, 10G and 100G DIA at all 10 nodes, as primary access or as a virtual ISP's BNG uplink. |
Capacity Every link is managed proactively with headroom. Available now, not subject to a build schedule. |
Everything between your fiber and the internet, run for you
BNG, IP addressing, IP breakout, CGNAT, monitoring, and support, delivered as one managed service. You focus on building and winning subscribers.
Running a modern ISP means operating a set of things that have nothing to do with why you got into fiber: a broadband network gateway, IP address management, carrier-grade NAT, upstream transit and a 24-hour operations capability. The AEX Virtual ISP service delivers all of it as a fully managed service on our own carrier-grade national network, so you can be live without the capital investment or the operational headcount.
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Internet Exchange BNG, IP addressing, IP breakout and CGNAT, fully managed |
Connectivity and NOC Middle-mile to the AEX backbone and a national IX, with 24/7/365 monitoring and Tier-2/3 support. |
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Subscriber Helpdesk White-label, under your brand |
Equipment Procurement Equipment procurement, staging and deployment |
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Optional Add-ons Extend with cabinet hosting, wholesale hosting-as-a-service and tailored infrastructure components as you grow. Add AEX Software and AEX Field Service when you are ready to run the full subscriber lifecycle yourself. |
Scale The service scales with you: predictable performance, no re-architecture, no renegotiation every time you add a market. |
You built the network. We run it.
A 24/7/365 NOC, installation and commissioning, and Tier-2/3 engineering, without building and staffing an operations centre.
Running a network around the clock takes skilled engineers, tooling, process, and continuous investment. For an operator between a thousand and fifty thousand subscribers, that is rarely worth doing in-house. AEX's NOC already does it at production scale, across 300+ locations and 500,000 subscribers on managed networks.
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NOC Continuous monitoring of OLTs, switches, BNGs, rectifiers, batteries, and backhaul. Proactive fault detection, field and third-party coordination, and root-cause analysis and reporting. |
OEM Escalation A Nokia-certified engineering team with direct escalation into Nokia, Calix, and other vendor technical teams. You stop being the ticket in someone else's queue. |
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Dedicated Internet Access Full PoP deployment from site survey and equipment staging through configuration, commissioning, and handover, across Nokia, Calix, Zhone, Ubiquiti, and any TR-069-compatible device. Street-side cabinet deployment in any AEX market. |
Tier 2/3 Support For operators who have their own Tier-1 team but need specialist depth on complex issues, with optional hardware spares management so a failure does not become an outage. |
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Better Together Paired with AEX Software, monitoring becomes event-driven dispatch rather than polling and alerting: the network event creates the job, and the job reaches a technician. |
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A subscriber helpdesk without the hiring and the training.
Tier-1 support under your brand, staffed by agents who understand ISP environments and know your products and your network.
Subscribers expect a fast, informed answer, and building a helpdesk that delivers one takes time most growing operators do not have. AEX provides a fully managed, white-label technical helpdesk: a single point of contact for technical issues, service requests, billing questions, and sales enquiries, so your subscribers get consistency and your team gets its time back.
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Comprehensive Support Chat, email, phone, and text. Advanced ticketing and workflow: accurate fault logging, proactive follow-up, full case visibility |
Escalation Path A structured escalation path into AEX's Tier-2 and Tier-3 engineering teams |
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Trained Agents Trained on your specific products and network configuration, not a generic script. |
Equipment Procurement Equipment procurement, staging, and deployment |
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Better Together Paired with AEX Software, agents work inside the full customer context: account, service, network status, and billing in a single view. That is what cuts handling time and lifts first-call resolution, rather than just moving the queue somewhere else. |
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Source and deploy network hardware in one step
An authorised Nokia reseller and multi-vendor supplier that also commissions what it sells and monitors what it commissions.
Sourcing equipment from one vendor and commissioning it through another creates a delay every time the two schedules do not line up. AEX sources, stages, and delivers network hardware coordinated directly with your installation and commissioning timeline, because we are also the ones doing the commissioning.
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OLTs and ONTs Nokia, Calix and others, GPON through 25GS-PON. ONTs from single Gigabit Ethernet through Wi-Fi 6E gateway models. |
Wi-Fi and Gateways Wi-Fi 6E gateways and mesh extenders, including Eero, are managed through the AEX ACS. |
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Network Hardware Street cabinets, BNGs, CG-NAT appliances, switches, patch panels and power systems for a full PoP build. |
Supply Chain Authorized vendor channels, staging before deployment, delivery coordinated with commissioning, and optional spares management. |
What makes this different from a NOC vendor or a transit provider
Our NOC connects natively to AEX Software's monitoring layer, so alerts become dispatched jobs rather than emails. Our helpdesk agents work inside AEX's customer management module, with the full account, service, network and billing picture in one view.
You can buy any of it standalone. It just works better together.
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