Ripple Fiber
Ripple Fiber adopted AEX Software as its operational foundation from day one, giving a 13-person startup the infrastructure to scale across 10 states without proportionally growing its back office. With AEX Software OSS/BSS managing orders, provisioning, and billing, and AEX Field Service handling scheduling, dispatch, and on-site installation, the two platforms create a continuous loop that keeps every step of the customer journey connected.
"It is a neat sort of loop. AEX Software manages the product catalog, AEX Field Service handles the field activation, and then it connects back to AEX to do the provisioning and set up the billing."
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HyperFiber (now part of Ripple Fiber)
HyperFiber turned to AEX Field Service to revolutionize its field operations and elevate service quality. With the platform, they achieved superior team communication, streamlined processes, and enhanced efficiency.
"We have scaled from doing one to two installs a day to 20 without a single back-office headcount hire."
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Segra
Segra sought a powerful tool to elevate their field service management and enhance customer satisfaction. With AEX Field Service, they optimized their workflows, boosted team coordination, and significantly increased operational efficiency.
"We've scaled our company up by 300% over seven years, which probably wouldn't have been doable without AEX Field Service."
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Oregon Aerial Construction
Oregon Aerial Construction sought a solution to optimize its field operations and boost efficiency. With AEX Field Service, it achieved seamless project management, enhanced communication, and significant productivity gains.
"AEX has transformed our field operations, allowing us to complete more projects more efficiently."
Sun Valley Solar
To enhance their field service management and elevate service quality, Sun Valley Solar implemented AEX Field Service. The result? Streamlined operations, improved team collaboration, and increased efficiency.
"We can now handle 70 to 100 work orders per case manager, thanks to the streamlined process with Field Squared."
Great Plains Gas Compression
In their quest to enhance field service efficiency and operational effectiveness, Great Plains Gas Compression turned to AEX Field Service. The platform helped them streamline communication, boost team productivity, and improve workflow management.
"Based on our initial rollout, we have already saved an annual amount of $250,000 in overhead costs."
National Metering Technical Services
Seeking to optimize field operations and improve data accuracy, National Metering Technical Services adopted AEX Field Service. The result was streamlined processes, enhanced productivity, and increased operational efficiency.
"With AEX Field Service, we decreased time spent per work order..."
Sea Tow
To enhance their field operations and service delivery, Sea Tow Services implemented AEX Field Service. The platform enabled them to streamline workflows, improve team coordination, and significantly boost efficiency.
"Since we've switched to AEX Field Service, all of our customer responses have been very positive."