MOBILE WORKFORCE MANAGEMENT

Manage and Track Your Mobile Workforce, Even Where the Signal Isn't

Real-time visibility, AI-driven scheduling, digital job forms and time cards for field teams, in native iOS and Android apps that keep working offline.

3 to 5

installs per technician per day

1-2 to 20

installs a day at HyperFiber, with no back-office hires

30 days

to deploy, in as little as

An urgent job just came in. Who's closest?

Which worker is nearest, what parts will they need, and when will the customer hear? Field teams are spread out by nature, so those answers usually mean phone calls. Mobile workforce management software puts them on one screen, so you can schedule, dispatch, track and support your crews from one place.

Real-time workforce tracking and scheduling

See your whole crew, and waste fewer miles. Dispatchers see every technician's location, job status and progress, so the right person with the right skills gets to the job on time.

• AI-driven scheduling that weighs workload, skills, utilization, travel time and fuel, to lower travel costs and improve on-time arrivals
• Location tracking from the GPS already in each device, so you can send the nearest worker when an urgent job comes in
• Location replay for verification and auditing, and to help protect against liability claims
• Customer updates by text, email or phone, including late-arrival alerts, to cut "where is my technician?" calls
• Territories and heat maps to place crews where the work is and see scheduled versus backlogged jobs

Field data capture and work order management

Capture the work, and drop the paperwork. Paper slows jobs down and adds errors. Crews finish the job on their device, and the record reaches the office without anyone retyping it.

• Smart forms you build yourself, with no code, capturing photos, signatures and GPS-stamped time
• Offline sync so work continues without signal and no data is lost when it merges on reconnect
• Work orders with live status and auto-scheduling, connected to your back-office systems
• In-app messaging tied to the job, asset or customer, so fewer details get lost between office and field

Mobile team reporting and management

Know what each day really cost. Time, travel and job data come back on their own, so you can see where the day went and where to cut cost.

• Time cards with clock-in location and bulk approval, for fewer errors and faster payroll
• Automatic mileage, so travel costs are measured instead of guessed, by customer, asset or work order
• Dashboards and KPIs that show productivity, job efficiency and travel time

Watch the one-minute product video

Start here, without changing everything else

AEX Field Service works on its own, with an open REST API into your CRM, ERP, GIS, ticketing and payroll. It's built for distributed teams in telecom, utilities, construction, and oil and gas.

Running a broadband network?

Pair it with AEX Software and a closed job triggers provisioning and same-day billing, with no one touching anything in between.

Explore AEX Software

See your crews on one screen.

Tell us how your field teams work today, and we'll show you where to start.