Powerful, Highly Configurable Enterprise Grade Platform

Manage your entire field operations and enable staff, contractors, and crews while tracking everything in real-time. 

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Built for the Enterprise

Highly Configurable with Maximum Reliability, Availability, and Scalability

AEX Field Service Automation Platform was built from the ground up with security in mind—military-grade AES 256-bit encryption and SSL-2048 come standard—and is the only HIPAA-certified field service software provider. The multi-tenant Platform runs on Amazon Web Services (AWS) virtual private cloud, where servers are monitored for auto-failover, redundancy, and scaling, ensuring high availability.

AEX Field Service offers a rapid-deployment model, so you’re up and running in as little as 30 days. The mobile application allows your field workforce to use any standard iOS or Android device. The same configuration is deployed as a fully native application to every device instantly. AEX Field Service Mobile, Sync, and Merge Engine work online and offline – so even if your cellular or WiFi network is down, you can keep working, and we’ll sync everything when you come back online.

 Today's field service businesses are too busy to manage multiple disparate systems and keep track of everything all the time. The AEX Field Service platform gives operations managers and executives a global, consolidated view across their entire service operations with granular, role-based permissions. As businesses grow, AEX Field Service effortlessly scales to meet increased service volume. For fiber broadband operators, AEX Field Service integrates directly with AEX Software to connect field execution, provisioning, and billing in a single operational flow. 

Read more about AEX Field Service: Reliability, Availability & Scalability, Security, Configurability

 

Field Workforce Management & Mobility

 

Watch this short product video (it’s only about 1 minute!) to see inside AEX Field Service field workforce management and mobility software.

Reliability, Availability, and Scalability

Keeping You Running, Day and Night

At AEX, we prioritize the reliability, availability, and scalability of your data and operations:

  • Your data is stored in a virtual private cloud on Amazon AWS.
  • All data is replicated over multiple redundant clustered database servers – we can survive multiple power and network outages and remain operational.
  • We use the same data center as Netflix.
  • The production servers are triply redundant in three availability zones for maximum fail-over protection from network or power outages.
  • Our servers will automatically scale and add more capacity when placed under load.
  • We have secure offsite backups in other states.

  • We don’t allow public access to our databases or permit customers to access them directly—all access needs to go through our public API and firewalls. There are no exceptions to this policy.
  • We never hold your data hostage.
  • Administrators can export your data to other systems anytime using our Secure-FTP export tools to set up one-off or scheduled data drops.
  • We work online and offline – so even if your cell network is down, you can keep working and we’ll sync when you come back online.

Security

Military-grade, built for the Enterprise

AEX Field Service utilizes military-grade AES-256 encryption on mobile devices to secure data for offline use. If someone steals your iPad or Android Phone, there’s no way to get at the data. Offline data is remotely wiped whenever users interact with the server and their account is disabled or invalid.

Our clients and servers communicate with one another using 2048-bit SSL, the same technology used by banks to secure your data.  Our servers aren’t vulnerable to any of the OpenSSL bugs you’ve heard about lately.

 

Configurability

Easy to configure to your needs

AEX Field Service is a highly configurable platform that lets you tailor it to your unique field service workflow and process automation needs. Our intuitive drag-and-drop interface lets you easily create, modify, and automate workflows without coding.

Whether you need to customize forms, set up automated notifications, or integrate with existing systems, AEX Field Service provides the flexibility to adapt to your specific requirements. Enhance efficiency and streamline operations with a solution that grows and evolves with your business. Discover the power of a highly configurable field service automation platform designed to optimize every aspect of your field service management.

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Workflow Builder

The powerful Workflow Builder enables event-driven business process automation in an easy-to-use drag-and-drop interface. From designing your own data integrations to updating multiple systems in response to changes in the field, the possibilities are practically endless. No coding is required.

Learn More> 

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App Builder

App Builder is the starting place for configuring and customizing the AEX Field Service Platform to meet your business process needs. Everything is configurable, allowing for flexibility in managing your field workforce.

Learn More>

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Data Analytics Engine

The Data Analytics Engine enables the rapid creation of custom reports and charts – no coding required. Displayed on the AEX Field Service Dashboard, you gain a real-time view of your field operations. Reports can be exported to a database, API, sent via email, or saved to a cloud file service such as Dropbox.

Learn More>

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Notifications Engine

Provide a better customer experience with arrival information, improved communications, and complete documentation. The Notifications Engine enables your field workforce to send real-time status updates via text, email, or phone.

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Mobile, Offline Sync & Merge Engine

Field service is notorious for inadequate or unavailable cellular or WiFi connectivity. With online and offline syncing, all data and location information are automatically synced and restored, ensuring no loss of important field information.

Learn More>

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Geospatial/Mapping Engine

AEX Field Service extends your GIS data to the field, enabling you to visualize your assets on a map. At any point in time, you know what needs attention and where, and with offline availability, your field crew is always connected.

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Integration Engine

Link your field workforce to the back office with seamless interoperability across existing business systems and processes, including legacy solutions. The AEX Field Service event-driven Integration Engine works with cloud applications, customer relationship management solutions (CRM), geographic information systems (GIS), enterprise resource planning systems (ERP), HR/payroll tools, outage management systems (OMS), AI/data analytics tools, support ticketing solutions, enterprise databases, and more.

Learn More about Platform Integrations >

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App Builder

App Builder is the starting place for configuring and customizing the AEX Field Service Platform to meet your business process needs. Everything is configurable, allowing for flexibility in managing your field workforce.

Learn More >

AEX Field Service Platform Architecture

The AEX Field Service all-in-one software provides operations managers and executives with a global, consolidated view across their entire service operations, as well as granular, role-based permissions. As the businesses grows, AEX Field Service effortlessly scales to meet increased service volume.

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Can field service automation software integrate with other enterprise systems?
Core features include job scheduling, dispatching, GPS tracking, work order management, mobile apps for field workers, real-time reporting, asset and inventory management, and customer communication tools.
Can field service software support offline operations?

Yes, many solutions allow teams to work offline in areas without internet and sync their data later when back online.

How can field service software help manage multiple locations?
Field service software offers tools like task management, real-time data updates, and location tracking to streamline operations across different sites.
Can field service software be customized for specific industries?

Yes, many platforms can be tailored to meet the unique needs of industries such as utilities, telecommunications, and construction.

Ready to Get Started?

Get in touch with us for a live demo.