Field Service Analytics, Reporting & Business Intelligence

Every day, you plan your field workforce jobs, take work orders, and gather customer data, but how do you track your field service analytics to ensure the efficiency of your field workforce? Can you forecast demand on the fly or quickly shift priorities based on real-time data? Do you have the key performance indicators (KPIs) or field service analytics, reporting, and business intelligence to answer these questions? How do you effectively measure your field service operations against organizational objectives?

The AEX Field Service provides automated, real-time field service analytics, reporting, and business intelligence to help you readily track your key field performance indicators and overall field service health. From reducing travel time, optimizing field work order efficiency, and leveraging predictive drive time data for fuel cost savings to effectively tracking mileage for compliance purposes, AEX Field Service allows you to measure, track, and analyze your entire field operations processes from a single, powerful unified Dashboard.

Actionable, real-time field service workforce insights in one dashboard

Ability to benchmark and compare field operations trends over time

Recognize training opportunities by tracking technician performance

Seamlessly integrate AEX Field Service with your back-office systems for further reporting

Easily send a live, on-demand report via email

Download or export reports via Excel, CSV, or PDF for further analysis

Gain Real-Time Field Service Operations Intelligence

With AEX Field Service, automating field service operations analytics and business intelligence is easier than ever. The AEX Field Service Data Analytics Engine works for you, enabling the rapid creation of reports and charts (bar, pie, 3D, 3D pie, etc.) tailored to your specific field operations reporting needs. No more guessing at what’s working, what’s not, and where efficiency gains can be made. With key insights at your fingertips you can focus on proactive planning of your field workforce and conduct demand forecasting to reach new levels of business effectiveness.

Track, chart, and report on mileage driven
Establish benchmarks to reduce travel time
Report on completed tasks or work orders

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Quickly Build Customized Reports – No Coding Required

The AEX Field Service Dashboard provides an at-a-glance view of reports in the form of widgets. Users can customize their dashboard to see the most beneficial data for their field operations. Reports our customers have built include:

The average number of exceptions across inspections
Actual to proposed miles driven for expenses and mileage claim verifications
Average time spent per work order type
Number of work orders per type
Invoice totals by work order type

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Integrate, Automate, and Report Across Your Disparate Business Systems

We understand you have multiple disparate business systems that power your field operations, workforce, and business processes. AEX Field Service is interoperable across any back-office business system via API, web services, FTP and more, surfacing all those deep analytics right on the Dashboard. Some of the many back-office systems our customers have integrated with include: