The First AI Agent Built for Fiber Network Operations

Fiber network engineers spend close to half their week on work that should not require them. Routine provisioning, device management, and misconfiguration fixes consume nearly 50% of a network team's capacity every single week. That is time pulled away from network expansion, capacity planning, and the work that actually moves your business forward. Agent AEX changes that. When an issue is detected, the agent automatically runs a full diagnostic sequence across your network environment, identifies the root cause, and presents a recommended fix ready for your approval. No vendor portals. No spreadsheet cross-referencing. No hold music. Just fast, accurate resolution with your engineers in control of every high-impact action.

Key Benefits

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Automate Up to 90% of Manual Diagnostics:  Agent AEX handles the diagnostics and remediation tasks that consume your engineering team, freeing your specialists for higher-value work without adding headcount.

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Cut Incident Resolution Time by ~40%: Automated root-cause analysis and recommended fixes mean faster resolution, fewer prolonged outages, and less churn exposure from service disruptions.

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Reduce costs and improve ROI: AI-driven network automation can reduce capital and operating expenditures by 20 to 40% and improve return on investment by 10 to 15% through smarter, faster operations.

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Included for all AEX customers at no extra cost:  No additional licensing, no third-party integrations, no hardware changes. Agent AEX is built into the AEX platform and ready to enable from your dashboard on day one.

Root Cause Analysis Without the Runaround

When an issue appears, engineers today open one tool, then another, cross-reference spreadsheets, and call vendor support before they have a working theory. Agent AEX compresses that entire process into a single automated workflow. The agent detects the issue, runs a full diagnostic sequence across every system and vendor in your environment, and returns a clear root-cause summary with a recommended fix ready for approval. Engineers stop chasing the problem and start resolving it.

  • Automatic detection and full diagnostic sequence triggered without manual intervention

  • Cross-vendor analysis pulls data from every OEM and technology in your network

  • Root cause identified and surfaced with a clear, actionable recommended fix

  • Human-in-the-loop governance means high-impact actions require your approval before execution

  • No vendor portals, separate logins, or manual data cross-referencing required

Agent AEX Summary View - Root Cause Identified
Agent AEX Analys View - Full Diagnostic Breakdown

One Agent Across Every OEM and Technology You

Most network tools are built for a single vendor ecosystem. Agent AEX is not. It supports multiple OEMs and technologies out of the box, so your engineers work in a single workflow regardless of what hardware is in the ground. Whether your network runs Calix, Adtran, Nokia, Ciena, or any combination of platforms, Agent AEX operates across them without requiring separate integrations or manual system-switching.

  • Hardware-agnostic from day one, no additional OEM integrations required

  • Supports GPON, fixed wireless, and multi-technology environments from a single workflow

  • Engineers work in one interface regardless of how many vendor platforms are on the network

  • Eliminates the credential and console-switching that slows every incident response

Built on a Decade of Real Network Data

Agent AEX is not a generic AI framework applied to networking. It draws on billions of data points collected from more than 200,000 managed devices over more than a decade of live fiber network operation. The agent learns from every interaction, continuously improving its diagnostic accuracy over time. It runs on a multi-model AI architecture that benchmarks and switches between leading foundational AI models, so AEX customers are never locked into a single AI provider as technology evolves. 

  • Trained on billions of data points from 200,000+ managed devices and years of live network operation

  • Learns and improves with every diagnostic interaction across the network

  • Multi-model architecture continuously benchmarks and switches between leading AI models

  • No single-provider dependency as AI technology continues to evolve

  • Purpose-built for fiber network operators, not adapted from a generic enterprise AI tool

AEX Summary View — Issue Flagged for Engineer Review
Agent AEX Actions View — Recommended Steps for Engineer Approval

Automate with Confidence. Stay in Control.

Automation on live infrastructure requires a different level of care. Agent AEX is designed with that in mind. High-impact remediation actions are never executed without explicit operator approval. Engineers review the agent's root-cause analysis and recommended fix, then decide whether to proceed. The agent does the diagnostic work. Your team retains full authority over what happens to the network.

  • High-impact actions require explicit engineer approval before execution

  • Engineers review root cause and recommended fix before any change is made

  • Configurable permissions let operators define which NMS API actions the agent can take

  • Full audit trail of every diagnostic run and action taken

  • Confidence to automate without surrendering control of live infrastructure

Live from Your AEX Dashboard. No Setup Required.

Agent AEX is available immediately through the AEX dashboard. Operators enable the agent, configure permitted NMS API actions, and connect it into existing automated workflows from day one. No third-party tools, hardware, or additional licensing required.

This is the first in a planned series of AI agents spanning area, customer, task, and field service management, all built on the same design principles and included at no additional cost.

  • Enabled directly from the AEX dashboard, no third-party setup or hardware changes
  • Available to all AEX platform customers at no additional cost
  • Configurable NMS API permissions set at onboarding
  • Integrates into existing AEX automated workflows from day one
  • First in a planned suite of AI agents across the AEX platform
Visual of AEX Agent Network Troubleshooter full client and problem view

More Resources

See Agent AEX in Action

Join a live demo to see how Agent AEX diagnoses and resolves network issues in real time.

What does Agent AEX actually do when a network issue is detected?
Agent AEX automatically triggers a full diagnostic sequence across your network environment, analyzes results from every relevant system and vendor, identifies the root cause, and surfaces a recommended remediation action for your engineer to review and approve. The entire process happens without engineers switching between consoles, running manual traces, or contacting vendor support.
Does Agent AEX work with the network hardware we already have?
Yes. Agent AEX is hardware-agnostic and supports multiple OEMs and technologies out of the box, including Calix, Adtran, Nokia, Ciena, and others. No additional third-party integrations or hardware changes are required.
Can the agent make changes to our live network without engineer approval?
No. Agent AEX uses a human-in-the-loop governance model. High-impact remediation actions are only executed after explicit operator approval. Engineers review the agent's diagnosis and recommended fix before any change is applied to the network.
How does Agent AEX get better over time?
The agent learns from every diagnostic interaction across the network. It is also built on a multi-model AI architecture that continuously benchmarks and switches between leading foundational AI models, ensuring it keeps pace with advances in AI technology without any manual upgrades from your team.
What does Agent AEX cost and how do we get access?
Agent AEX is included in the AEX platform at no additional cost. Current AEX customers can enable the agent directly from their AEX dashboard. No additional licensing, third-party tools, or hardware upgrades are required. AEX provides onboarding and training.