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The best upsell is the one that does not feel like an upsell. No pitch, no pressure, no perfectly ti...
Address errors are quietly one of the most expensive problems in broadband installation. The custome...
A lot of fiber operators end up running fixed wireless too.
The OSS/BSS vendor market is built for two audiences. Tier-one carriers get enterprise suites with l...
Billing is the stage where fiber operators most often underestimate complexity at platform selection...
Truck rolls are the most expensive thing a fiber operator does, and most operators don't actually kn...
I have watched a lot of fiber operators go through OSS/BSS vendor selection, and the pattern is almo...
The Last Mile (1 of 3): She Almost Missed Her Installation. Instead, She Became a Customer for Life.
Every broadband operator knows the feeling. The technician arrives on time, rings the doorbell, and ...
How to Manage a Field Service Operation You Can't See: Scaling Across Regions Without Losing Control
There's a management style that works well when your field team is small enough to know personally. ...
When Growth Becomes the Problem: How to Scale a Fiber or Field Service Operation Without Breaking It
There's a version of every operator's story where growth becomes the problem.
Lance van der Spuy has a way of framing the US fiber opportunity that stops you mid-conversation. As...
The Moment Everything Has to Work at Once There is a specific moment in every fiber installation tha...