Address errors are quietly one of the most expensive problems in broadband installation. The custome...
A lot of fiber operators end up running fixed wireless too.
The OSS/BSS vendor market is built for two audiences. Tier-one carriers get enterprise suites with l...
Billing is the stage where fiber operators most often underestimate complexity at platform selection...
Truck rolls are the most expensive thing a fiber operator does, and most operators don't actually kn...
I have watched a lot of fiber operators go through OSS/BSS vendor selection, and the pattern is almo...
The Last Mile (1 of 3): She Almost Missed Her Installation. Instead, She Became a Customer for Life.
Every broadband operator knows the feeling. The technician arrives on time, rings the doorbell, and ...
How to Manage a Field Service Operation You Can't See: Scaling Across Regions Without Losing Control
There's a management style that works well when your field team is small enough to know personally. ...
When Growth Becomes the Problem: How to Scale a Fiber or Field Service Operation Without Breaking It
There's a version of every operator's story where growth becomes the problem.
Lance van der Spuy has a way of framing the US fiber opportunity that stops you mid-conversation. As...
The Moment Everything Has to Work at Once There is a specific moment in every fiber installation tha...
Why Installation Time Benchmarks Matter Time on site is the primary cost driver in fiber installatio...