A fiber network needs more than good equipment. It needs connectivity, monitoring, support, and hardware to work as one system rather than five separate vendor relationships. AEX manages the operational side of your network end-to-end, backed by 300+ active PoPs, 300K+ managed subscribers, and a presence across 14 states. With $42.45 billion in BEAD funding entering the market, AEX gives grantees an operational partner ready to deploy from day one, with no compliance gaps to close first.
Paying a transit provider for every byte, or building your own middle mile from scratch, adds cost and risk you don't need to carry. AEX operates a national, predominantly dark-fiber backbone lit with our own 100Gbps equipment, anchored in 10 carrier-neutral facilities, including Equinix, Digital Realty, and CoreSite.
Connect to a national internet exchange through AEX's backbone, cutting transit costs as you scale
Backhaul any PoP to the backbone on day one, with point-to-point and point-to-multipoint circuits across 14 states
Extend last-mile reach with street cabinet infrastructure at any of AEX's 300+ PoP locations
Access dedicated internet access at Equinix, Digital Realty, or CoreSite facilities
Run at scale with room to grow, AEX proactively manages capacity so there's always sufficient headroom on every link
VIRTUAL ISP PLATFORM
An Operational Backbone for BEAD, Rural and Underserved Broadband Buildouts
BEAD and other state and federal programs are funding rural broadband at scale, but most grantees don't yet have a carrier-grade network operation to run it. The AEX Virtual ISP Platform gives them one: Internet Exchange, backbone connectivity, 24/7/365 NOC, and equipment procurement, bundled and ready to deploy today.
Internet Exchange, backbone, NOC, and equipment procurement in one relationship
A partner already positioned in your footprint, not starting from zero
Scale into a fully integrated platform as your build matures
Managed Network SErvices
A Full-Time NOC, Without the Headcount
A network at scale needs eyes on it around the clock, and a clear escalation path the moment something looks wrong. AEX's NOC provides operators with 24/7/365 monitoring and Tier-2/3 technical support, without the cost of building and staffing an internal NOC.
Monitor OLTs, switches, rectifiers, backhaul, and every critical device from a single pane of glass
Catch proactive faults before subscribers notice, not after they call in
Escalate directly to OEM technical teams at Nokia, Calix, and others through AEX, with no vendor relationships to manage yourself
Get event-driven dispatch, not polling-based alerting, when paired with AEX Software's monitoring layer
Receive root cause analysis and prevention reporting after every resolved incident
Support SErvices
A Subscriber Helpdesk Without the Hiring and Training
When a subscriber calls with a problem, they expect a fast, informed answer. Standing up and training a helpdesk from scratch takes time most operators don't have. AEX provides a white-label technical helpdesk, staffed by trained agents who work inside your full customer context.
Handle network queries, billing questions, and technical issues through a single point of contact
Support subscribers over chat, email, phone, and text
Track every fault and service request through a structured ticketing system
Escalate through a tiered support structure with the right network access at each level
Give agents full account, service, network, and billing context in one view when paired with AEX Software
Equipment PROCUREMENT
Source and Deploy Network Hardware in One Step
Sourcing equipment from one vendor and getting it commissioned by another creates delays when things don't line up. As an authorized Nokia reseller and multi-vendor supplier, AEX sources, stages, and delivers the hardware your network needs, coordinated with your installation and commissioning schedule.
Access the full Nokia product range, plus Calix, Zhone, Ubiquiti, and other vendors
Source GPON, XGS-PON, and 25GS-PON OLTs and ONTs, Wi-Fi 6E gateways, and mesh extenders
Procure street cabinets, BNGs, and CG-NAT equipment as part of the same relationship
Add hardware spares management for ongoing operational continuity
Coordinate delivery directly with your installation and commissioning timeline
