AEX SOFTWARE
 

The system of record from coverage to cash.

One OSS/BSS platform covering qualification, order, product, provisioning, billing, customer management, and assurance. Built by an operator that ran its own national fiber network on it first. 

ONE PLATFORM. 8 KEY CAPABILITIES

A typical operator assembles its stack from separate qualification, CRM, ticketing, scheduling, provisioning, and billing tools, then pays an ongoing integration tax to keep them aligned. Most OSS/BSS systems stop the moment a job moves to the field, which is exactly where installs and revenue start slipping. AEX Software does not stop there, and it does not require you to throw anything away to start. 

 

01
Coverage and Planning

GeoJSON footprint visualisation, address qualification and build-versus-prebuild classification, covering network assets from fiber routes to data centers and PoPs. Stop selling into footprint you have not built. 

02
Sell and Acquire

Service qualification and order capture across online, door-to-door, and phone channels, with payment taken as part of the sale. Packages, bundles, and regional pricing configured without engineering effort, plus geo-targeted campaigns and automated lead-to-order conversion as areas become serviceable. 

03
Provisioning and Network Automation

A hardware-agnostic engine that detects, configures, activates, and rolls back devices in real time across Layer 2 and Layer 3. Ten OEM ecosystems, including Nokia, Calix, ZTE, Zhone, Huawei, Ubiquiti, and Eero, plus any TR-069-compatible device through the AEX ACS. Keep your procurement leverage; keep the hardware acquisition that came with it. 

04
Billing and Revenue

Recurring, prepaid, postpaid, and wholesale models in one engine, with billing triggered automatically on activation and automated collections through payment provider integrations. Customers report 60%+ faster time to invoice. 

05
Customer Management

One view instead of six. Account overview and quick actions, full service and work-order history, device configuration, RADIUS history and Wi-Fi metrics, provisioning and troubleshooting actions, and complete billing control - all without leaving the customer record. Handling times fall, first-call resolution rises, and a support call becomes an upsell opportunity instead of a cost. 

06
Monitoring and Assurance

Real-time layer 2 and layer 3 monitoring is wired directly into ticketing and field dispatch, with connectivity verified at installation before a technician can close a job.

07
Workflows and Notifications

A configurable workflow and task engine for both open and closed access models, mapping your processes across automated and human-assisted steps, with email, SMS and push notifications to staff, subcontractors or subscribers on any system event.

08
Subscriber App

A white-label responsive web and native iOS and Android app that acts as both a shop front and an account portal, so subscribers can order, self-serve, and self-schedule without calling you.

What makes it different

Point 01

No forced rip-and-replace. Every operator has tools it wants to keep. Open APIs and an integration layer mean AEX slots in alongside your CRM, accounting or sales systems, and you adopt modules at your own pace. 

Point 02

Standards-aligned by design. A canonical data model aligned to the TM Forum SID, cloud-native containerized microservices on Kubernetes, OIDC-authenticated API gateway, encryption in transit and at rest.

Point 03

Priced per active subscriber. Cost scales with your subscriber base rather than ahead of it, which is why it works for an operator whose revenue ramps against a fixed build investment. 

Recent Resources

FAQs

What is AEX Software?

AEX Software is AEX's OSS/BSS platform, the system of record that covers a fiber operator's business from coverage and qualification through order capture, provisioning, billing, customer management, and assurance. It was built by an operator that ran its own national fiber network on it first.

Do I have to rip out my existing tools to use AEX Software?

No. AEX Software isn't a forced rip-and-replace. It offers open APIs and an integration layer so it can slot in alongside your CRM, accounting, or sales systems, and you adopt modules at your own pace.

What vendors and equipment does AEX Software support?

AEX Software's provisioning engine is hardware-agnostic, supporting ten OEM ecosystems including Nokia, Calix, ZTE, Zhone, Huawei, Ubiquiti, and Eero, plus any TR-069-compatible device through the AEX ACS. That means you keep your procurement leverage and whatever hardware you've already invested in.

How is AEX Software priced?

It's priced per active subscriber, so cost scales with your subscriber base rather than sitting ahead of it as a fixed cost, which is built for operators whose revenue ramps against a build investment.

What results do AEX Software customers typically see?

Customers report 60%+ faster time to invoice, since billing triggers automatically on activation. Customer management also moves from juggling six systems to one account view, cutting handling times and raising first-call resolution.

Is AEX Software built to enterprise security and integration standards?

Yes. It's standards-aligned by design, with a canonical data model aligned to the TM Forum SID, cloud-native containerized microservices on Kubernetes, an OIDC-authenticated API gateway, and encryption in transit and at rest.