A technician completes an install. The work order closes. But the billing record doesn't update for ...
A subscriber signs up for service. A technician completes the install. Two weeks later, billing stil...
Running a broadband network means connecting a lot of moving parts: provisioning, dispatch, billing,...
How Automated Platforms Are Reshaping Fiber and Broadband Operations Broadband operators are under m...
Most broadband operators know they need to modernize their operations. So why are so many still runn...
Most midsize broadband operators are stuck in what you could call a vendor gap. On one side, there a...
Most telcos struggle with BSS because their business support systems were never designed as a single...
Address errors are quietly one of the most expensive problems in broadband installation. The custome...
A lot of fiber operators end up running fixed wireless too.
The OSS/BSS vendor market is built for two audiences. Tier-one carriers get enterprise suites with l...
Truck rolls are the most expensive thing a fiber operator does, and most operators don't actually kn...
I have watched a lot of fiber operators go through OSS/BSS vendor selection, and the pattern is almo...