I have watched a lot of fiber operators go through OSS/BSS vendor selection, and the pattern is almo...
The Last Mile (1 of 3): She Almost Missed Her Installation. Instead, She Became a Customer for Life.
Every broadband operator knows the feeling. The technician arrives on time, rings the doorbell, and ...
The Moment Everything Has to Work at Once There is a specific moment in every fiber installation tha...
Why Installation Time Benchmarks Matter Time on site is the primary cost driver in fiber installatio...
Open access and closed access are two ways to run a fiber network. In a closed access network, one c...
Running a fiber network was never just a construction and engineering challenge. It's an operational...
The moment a construction crew finishes a street and your network passes a neighborhood, a clock sta...
Most field service problems do not feel like emergencies.
Most fiber operators build a great network and then figure out sales. The construction team has a pl...
Most greenfield fiber operators design sales territories the same way they designed everything else ...
Most greenfield fiber operators underestimate the address database problem until it costs them.
I talk to greenfield fiber operators every week. And right now, almost every conversation comes back...